LeadAdvisors
Operations Manager
Quezon City, Metro Manila•Full-time
₱50,000 - ₱80,000 monthly
₱50,000 - ₱80,000 monthly
About the Job
Job Summary:
LeadAdvisors is hiring an Operations Manager to run a portfolio of 3-6 client campaigns end-to-end — staffing, performance, QA, reporting, and client communication. You'll have Team Leads and Supervisors reporting in. Heavy ownership of contact rate, conversion, attrition, and client satisfaction. Reports directly to the Head of Operations.
Responsibilities:
- Own daily, weekly, and monthly KPIs across assigned campaigns — contact rate, conversion, QA, attrition.
- Run weekly campaign reviews with client; produce a clean status report with results, risks, and asks.
- Drive staffing decisions in partnership with HR — backfills, new hires, performance management.
- Approve warnings (per the warning gate rule), PIPs, and terminations with HR sign-off.
- Coordinate with Digital, IT, and Finance for cross-functional dependencies.
- Surface campaign-level risks to the Head of Operations weekly and same-day for urgent issues.
- Run new campaign launches — discovery, ramp plan, training, go-live, week 1-4 stabilization.
Requirements:
- 5+ years BPO / call center / sales ops experience with at least 2 years in a manager role.
- Track record managing $250K+/yr campaigns with measurable KPI improvements.
- Strong client-facing communication — written and verbal English.
- Comfortable with dialer reporting, CRM analytics, and Excel/Sheets pivoting.
- Knows the operating discipline of multiple campaigns simultaneously without dropping balls.
- Aligned with the LeadAdvisors warning gate rule and shared accountability principles.
- Reliable home setup, wired internet ≥ 50 Mbps, professional video background.
About LeadAdvisors
Welcome to LeadAdvisors, where innovation meets excellence in the digital landscape. LeadAdvisors is an operator-led BPO and digital growth company headquartered in Orange County, CA, with global operations across the Globe such as Philippines, North America, Middle East and the United States. Operating since 2012, with 1,000+ agent capacity, 3M+ verified transfers, 59M+ organic visits generated, and 1000'S OF TRUST customers.