LeadAdvisors
Senior Five9 Dialer Administrator
Remote•Philippines•Full-time
₱60,000 - ₱80,000 monthly
₱60,000 - ₱80,000 monthly
About the Job
LeadAdvisors is hiring one experienced Five9 administrator to own our outbound dialer environment supporting 40+ agents across lead-generation and live-transfer campaigns.
This is not an agent, team-lead, or basic list-upload role. You must know how to independently configure, test, monitor, troubleshoot, and improve Five9.
You will own:
- Five9 VCC campaigns, lists, skills, queues, users, permissions, dispositions, and dialing profiles.
- Outbound pacing, retries, attempt limits, time zones, calling windows, callbacks, and DNC controls.
- IVRs, call routing, overflow, failover, and live-transfer destinations
- CID/DID/DNIS inventory, assignments, routing, and answer-rate monitoring.
- Carrier faults, dropped calls, failed transfers, one-way audio, and Agent Desktop problems.
- Real-time platform monitoring in partnership with an RTA.
- Change logs, testing, rollback plans, system documentation, and incident communication.
- Light automation using APIs, webhooks, terminal tools, CSV/JSON/SFTP, Postman, and minor JavaScript or HTML.
You must have:
- 3+ years of contact-center platform administration with deep hands-on Five9 experience.
- Experience supporting 40+ outbound agents or multiple active campaigns.
- Experience with outbound lead-generation and live-transfer campaigns.
- Direct IVR, queue, routing, campaign, list, CID, and troubleshooting experience.
- Strong integrity: no guessing, no hidden errors, and no claiming a fix without testing.
- Availability during U.S. campaign hours.