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Job Summary:

LeadAdvisors is hiring an Operations Manager to run a portfolio of 3-6 client campaigns end-to-end — staffing, performance, QA, reporting, and client communication. You'll have Team Leads and Supervisors reporting in. Heavy ownership of contact rate, conversion, attrition, and client satisfaction. Reports directly to the Head of Operations.

Responsibilities:

Own daily, weekly, and monthly KPIs across assigned campaigns — contact rate, conversion, QA, attrition.
Run weekly campaign reviews with client; produce a clean status report with results, risks, and asks.
Drive staffing decisions in partnership with HR — backfills, new hires, performance management.
Approve warnings (per the warning gate rule), PIPs, and terminations with HR sign-off.
Coordinate with Digital, IT, and Finance for cross-functional dependencies.
Surface campaign-level risks to the Head of Operations weekly and same-day for urgent issues.
Run new campaign launches — discovery, ramp plan, training, go-live, week 1-4 stabilization.

Requirements:

5+ years BPO / call center / sales ops experience with at least 2 years in a manager role.
Track record managing $250K+/yr campaigns with measurable KPI improvements.
Strong client-facing communication — written and verbal English.
Comfortable with dialer reporting, CRM analytics, and Excel/Sheets pivoting.
Knows the operating discipline of multiple campaigns simultaneously without dropping balls.
Aligned with the LeadAdvisors warning gate rule and shared accountability principles.
Reliable home setup, wired internet ≥ 50 Mbps, professional video background.

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