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LeadAdvisors is hiring one experienced Five9 administrator to own our outbound dialer environment supporting 40+ agents across lead-generation and live-transfer campaigns.

This is not an agent, team-lead, or basic list-upload role. You must know how to independently configure, test, monitor, troubleshoot, and improve Five9.

You will own:

Five9 VCC campaigns, lists, skills, queues, users, permissions, dispositions, and dialing profiles.
Outbound pacing, retries, attempt limits, time zones, calling windows, callbacks, and DNC controls.
IVRs, call routing, overflow, failover, and live-transfer destinations
CID/DID/DNIS inventory, assignments, routing, and answer-rate monitoring.
Carrier faults, dropped calls, failed transfers, one-way audio, and Agent Desktop problems.
Real-time platform monitoring in partnership with an RTA.
Change logs, testing, rollback plans, system documentation, and incident communication.
Light automation using APIs, webhooks, terminal tools, CSV/JSON/SFTP, Postman, and minor JavaScript or HTML.

You must have:

3+ years of contact-center platform administration with deep hands-on Five9 experience.
Experience supporting 40+ outbound agents or multiple active campaigns.
Experience with outbound lead-generation and live-transfer campaigns.
Direct IVR, queue, routing, campaign, list, CID, and troubleshooting experience.
Strong integrity: no guessing, no hidden errors, and no claiming a fix without testing.
Availability during U.S. campaign hours.

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Apply for Senior Five9 Dialer Administrator at LeadAdvisors